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Shipping & Returns

Shipping

We can ship to virtually any address in South Africa.

Orders to major cities in South Africa will be charged at R55 if the order weights less than 1kg. Your order will be sent with our in-house courier, DawnWing.

If you are not located in a major South African city, please contact us before payment so we can send you a shipping quote.

 

Stock Policy

While we have over 30,000 items in stock in our warehouse, we may not have every item on PartStore.co.za in stock. If you order a part that is not in stock, we will notify you and will source the item for you.

ETA on out of stock items: 7 - 10 working days.

 

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if you received an incorrect or defective item.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 3 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.